Brief Description

Business Process: 4.2.2.12 Manage Payment Arrangement Charges

Process Type: Sub Process

Parent Process: 4.2.2 Manage Bill

Sibling Processes:

•	4.2.2.2 Manage Meter Charges

•	4.2.2.3 Manage Item Charges

•	4.2.2.4 Manage External and Miscellaneous Charges

•	4.2.2.6 Manage Deposit Charges

•	4.2.2.5 Manage Loan Charges

•	4.3.1.1 Manage Payments

This process describes Billing for Payment Arrangements. This process takes place if the Customer has entered into a Payment Arrangement agreement with the organization. The Payment Arrangement Service Agreement typically contains overdue debt that the customer has agreed to pay in installments over time.

Payment Arrangements are billed on a regular basis similar to other services provided by the utility.

Most bills are produced in a Batch Billing process. However, the CSR or Authorized User can create Bills for Payment Arrangements manually if required. If a Bill is generated as valid but has missing or incomplete information, the CSR or Authorized User has the ability to modify the bill.

When bill is successfully completed it is made available for Customer.